SUSTAINABLE DEVELOPMENT

Brighter Future

Exquisite Products
Considerate Service
Customer Rights and Interests

Poly Property uses "Poly, My Hometown" as its brand development philosophy, striving to build a brand ecosystem chain with exceptional competitiveness. In 2024, we further improved the "POLYLIGHT·Four Sensory Living System" and deeply implemented the product philosophy of customer-centered approach and precisely meeting homeowners' living needs by creating a solid product value foundation. We also strictly controlled product details, providing high-quality technical modules and guidelines for projects, which comprehensively enhances product competitiveness.

POLYLIGHT
Four Sensory Living System

To consolidate the product value, so as to better serve customers and meet the real living needs of homeowners. Strictly controlling quality of products, we have developed technical modules and guidance standards to ensure high quality of projects.

Creating a Beautiful Life

Poly Property continues to deepen the top design of its five major product lines, constantly optimizing the "JIADI Series, YU Series, FU Series, YIN Series, ONE Series", to create a beautiful family of branded products. By closely monitoring new market trends and customer demands, we offer unique and wonderful living experiences for different types of customers.

JIADI Series

Urban Legend, Honoring Classics

Suzhou Classics Mansion

Rare, precious and glorious products collected
Irreplaceable products created based on rare urban resources. Customized for a minority of people, highlighting their extraordinary identity and taste.

YU Series

Elegance Shines, a Timeless Reputation

Jinan Poly Jinmao Splendid Jade

High-standard masterpieces of art
Perfectly customized products up to international standards, reflecting the charm of the times. Lead the high quality of urban life, showing the ultimate style.

FU Series

Essence of the East, Elegance in Creation

Jinan Poly Quehua Peak Scenery

Masterpieces with the strong rhyme
Reflect urban spirit and culture through meticulous design. Embody the Eastern humanistic spirit and contemporary expression.

YIN Series

Inspired Craftsmanship, Exquisite Everyday Life

Nanning Poly Park City

Works created from inspirations
Full of strong living atmosphere, witnessing the passage of time. Warm and stylish high-quality residences with the warmth of home.

ONE Series

Relaxed Homecoming, a Sanctuary in Nature

Wanning Poly Peninsula No.1

Masterpieces of landscape style
Livable homes with unique natural resources. Vitality of life endowed by abundant natural resources.

Creating a Beautiful Living Environment

Poly Property focuses on the development of beautiful living environments and actively creates child-friendly communities, cleverly integrating natural science education, educational concepts and multifunctional spaces. These efforts aim to build a fun and educational environment for children, helping them grow in close connection with nature. At the same time, we strive to enrich the leisure experiences of homeowners, creating a high-quality residential environment where art and life coexist.

Child-friendly Communities

Suzhou Poly Junhua Mansion

Thoughtfully created the "Lotus Field Dreamland Children's Playground" themed around the lotus of Jiangnan. The playground incorporates elements such as "natural science education, wild exploration, nature observation, climbing interactions, equipment exploration, creative thinking and social interaction", all in a highly playful manner. This setup helps children develop their five senses, collaboration, social skills, and physical abilities in a balanced and comprehensive way.

Suzhou Classics Mansion

Introduces the internationally advanced "Montessori" educational philosophy, restructuring children's activity spaces. The focus is on outdoor "teaching tools" education and mixed-age learning. The project features an over 500-squaremeter art maze-like educational playground for nature exploration, companionship, growth and learning. The space is divided using circular elements, creating distinct learning and experiential areas, including a scientific classroom, plant cognition garden, insect recognition area, natural interaction space and adventure playground. The maze-like interactive landscape wall design enhances both the educational and entertaining qualities of the space.

Park Amenities Development

Guangzhou Poly Chill Residence

Innovatively integrated the design concepts of both club and pan club into the community's stilt floor, creating themed functional spaces such as the "Yu Taste · Sky Lounge & Coffee Bar", "Yu Health · Vitality Fitness Center", "Yu Growth · Creative Learning Studio", "Yu Toy · Kids' Fun Land", and "Yu Enjoyment · Sunlight Gathering Area". These spaces provide homeowners with an exclusive hotel-style environment that combines leisure, sports and entertainment, significantly enriching their living experience.

Ningbo Poly Jinmao Palace

Inspired by the Si Ming Xun Song Tu , Poly Property incorporates three intangible cultural heritage craftsmanship methods: "mud gold color lacquer", "bone and wood inlay", and "Yueyao celadon", restoring the "Mingzhou Charm" while showcasing an "international style". World-class masterpieces are displayed throughout the space, creating a "world art gallery" atmosphere. Additionally, as the first nearly 3,000-square-meter sunken, high-end club in the area, it blends seven major hotel-style club functions. With the support of seven stilt floor scene functions, it integrates art appreciation, neighborhood socializing and business receptions into the daily life of homeowners.

Poly Property focuses on property management, hotel services and commercial services, continuously enhancing service quality to improve customer experience and meet diverse customer needs.

Property Management

Poly Property Management is dedicated to building a comprehensive property management system, improving management efficiency and promoting the continuous enhancement of the service quality. In 2024, Poly Property Management formulated 9 quality management and control systems, implemented the Poly Property Management 5+4 system, and issued the guiding standard document Poly Property Management Community Culture Operation Guidelines (2024 Edition). Centered around five core cultural labels - "Population, Seasons, Traditions, Interests and Neighborhood" - the Company developed a community culture map, established clear guidelines for national and regional collaborative activities, and standardized mechanisms for community organization development and interactive cultural operations.

Hotel Services

Poly Business and Tourism has meticulously developed a customer management system guided by the principles of "Hospitality of Poly". Personalized services are provided across both self-operated and managed hotels, and efforts are made to strictly adhere to food safety standards, ensure food safety and quality, focus on operational and information security, and create a comfortable and reassuring accommodation experience that enhances guest satisfaction.

Business Services

In the field of commercial operation, we always put customers at the center. By integrating the unique advantages of each commercial property, from the renovation and upgrading of the building environment, to the comprehensive enhancement of safety prevention and control, and the continuous extension of considerate services, we are committed to creating a more comfortable, convenient and safe commercial environment for customers through diversified services.

Poly Property upholds the customer statement of "The Essence of Truth and Beauty Defines My Home," striving to protect customer rights and interests, enhance customer satisfaction, practice responsible marketing, and rigorously safeguard information security and privacy, laying a foundation of trust.

Customer Satisfaction

The Group continuously upgrades the "Poly Beautiful Life UP Service System," striving to enhance Trust UP, Quality UP, Happiness UP, and Excellence UP.

Responsible Marketing

We have comprehensively enhanced the acceptance standards by releasing the Sales and Display Sample Control Process and Methods . A risk control red line, a veto mechanism and a bottom-line red card system have been established, requiring all regions to strictly adhere to these guidelines. Additionally, the Mystery Visitor Research and Inspection Management Guidelines has been developed to establish reward and penalty measures for sales and property service teams, reinforcing random inspections and assessment standards. The Group has also launched the Sunshine Disclosure initiative, which standardizes the presentation of 25 key disclosure items with unified templates and formats, ensuring transparency and standardization in information presentation.
In 2024, the Group strengthened internal compliance training, revising and updating management policies across multiple areas, including marketing procurement, marketing management, customer relationship management, compensation and performance assessment. All employees participated in policy promotion and training programs to ensure the effective understanding and implementation of these new regulations.

Information Security and Privacy Protection

Strictly complying with the Personal Information Protection Law of the People's Republic of China, the Data Security Law of the People's Republic of China , the Cybersecurity Law of the People's Republic of China and other laws and regulations, we have established a sound data security management system, to comprehensively protect customer information. By ensuring timely control of information security risks, we constantly enhance the Group's data security level and safeguard the legitimate rights and interests of customers.
User Authorization through Signing the Data Privacy Agreement
To access the various services offered to customers through the Wechat miniprogram, applications, and other ports, we require customers to sign the Data Privacy Agreement
Strict Backup Management for Data security
We strictly implement data security backup management, Before data is formally made available, the person in charge of the application system submits the backup strategy and backup script of the database and attachments, and completes the local backup. Meanwhile, we have strict requirements for the backup cycle and retention period of application system database.
Data Desensitization
We desensitize customer phone numbers and identity information during data management and application, preventing general personnel of the project team from accessing sensitive data. In addition, data is encrypted during transmission. We regularly organize the trainings on data security-related laws and regulations.
Graded Control of System Permission
We strictly follow the six-step data management process when handling data, which includes application, approval, forwarding, modification, review, and activation.
In addition, we monitor the backup, preservation, and archiving of data files, as well as the confidentiality of data around the clock.
Data Operation and Maintenance Security Management Mechanism
The operation and maintenance of servers or data should be based on a secure operation and maintenance link.
Any actions of accessing the system will be recorded in logs.
Localized Deployment of CRM System
We have comprehensively improved data security through localized deployment of the CRM system